Thanks for your interest in Stash!
All requests can be directed to our team. For brand concierge service, ask for Davina.
Please allow two business days for reply.
Our return policy is simple. If you aren't happy, we aren't happy.
We offer a full retail credit for items that are shipped back with care and within 7 days of receipt.
If you receive your bag and find that it does not meet your expectation, we ask that you contact us immediately and let us know so that we can negotiate your expeditious exchange. Send your order number and request to returns.
You have 7 days following the receipt of your Stash to contact us to initiate a return for full purchase price. No returns after 30 days.
If you initiate a return or exchange after 7 days but before the 30, you will be charged a 25% restocking fee.
If you return a bag that has evidence of use or damage, we reserve the right to refuse the return.
Allow 24 hours during normal business hours for reply.
Because we are a small run artisan shop, our wholesale is currently very focused. We work with a limited number of brick-and-mortar shops located in the United States who pursue a mission in alignment with our own supporting handmade, American-made goods.
If you have a shop that you believe aligns with our product and mission, please feel free to initiate consideration by sending us an email including the description of your location and your mission statement along with examples of other brands that you retail and photos of the interior and exterior of your shop.
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Other issues? Email us. Allow 24 hours for reply during regular business hours.